CARESHIP

Acceptable Use Policy

Operated by Oneloop Inc. (a Delaware corporation), doing business as Careship

Effective Date: May 31, 2026

This Acceptable Use Policy (“AUP”) governs your use of the Careship Platform operated by Oneloop Inc., doing business as Careship (“Oneloop,” “Careship,” “we,” or “us”). It is incorporated into and forms part of our Terms and Conditions and End User License Agreement. Capitalized terms have the meanings given in those documents.

This AUP exists to keep the Platform safe, lawful, and reliable for every Customer and every Member. Violation of this AUP is a material breach and may result in immediate suspension or termination, with no refund.

1. Protected Health Information

The Platform is built for non-clinical, front-desk, growth, and communication workflows. It is not a system of record for clinical data. You agree that you will not:

Input, upload, paste, or store structured Protected Health Information, electronic medical records, lab results, diagnoses, or clinical documentation in Platform fields, knowledge bases, forms, or configurations.
Use the Platform as a substitute for an electronic health record or clinical system.
Process PHI through the Platform without first executing a Business Associate Agreement with Oneloop.

You are responsible for training your personnel to avoid entering PHI and for governing any health information a Member may voluntarily disclose during a conversation.

2. Consent and Communications

The Platform places calls, sends messages, and records conversations. You are solely responsible for legal compliance for every communication. You agree that you will:

Obtain all consents required to call, text, and email Members, including under the Telephone Consumer Protection Act.
Obtain all consents required to record calls, including all-party consent in states that require it.
Honor opt-out and do-not-contact requests promptly.
Not use the Platform to send spam, unsolicited bulk messages, or deceptive communications.

You will not use the Platform to contact any person from whom the required consent has not been obtained.

3. Artificial Intelligence Conduct

Because Ela interacts with the public on your behalf, you agree that you will:

Permit Ela to identify itself as an artificial intelligence agent and not configure it to impersonate a human.
Not use Ela to provide medical advice, diagnosis, or treatment recommendations to Members.
Not configure Ela to deceive, manipulate, or mislead Members, or to make false or unsubstantiated claims about your practice or services.
Not use the Platform to generate unlawful, discriminatory, harassing, or harmful content.

4. Prohibited Activities

You will not, and will not allow anyone using your account to:

Use the Platform for any unlawful, fraudulent, or deceptive purpose.
Violate the rights of others, including privacy, publicity, and intellectual property rights.
Upload or transmit malware, viruses, or harmful code.
Probe, scan, or test the vulnerability of the Platform or breach its security or authentication.
Gain or attempt to gain unauthorized access to the Platform, accounts, or systems.
Interfere with or disrupt the integrity or performance of the Platform, including through excessive automated requests.
Reverse engineer, copy, resell, sublicense, or create derivative works of the Platform.
Use the Platform to build, train, or benchmark a competing product or service.
Misrepresent your identity or affiliation, or impersonate any person or entity.
Circumvent usage limits, rate limits, or access controls.
Use the Platform to collect or harvest information about others without authorization.

5. Data and Account Responsibility

You are responsible for all activity under your account, the accuracy of your configurations, and the lawfulness of the content you provide. You must keep your credentials secure and notify us immediately of any suspected unauthorized access or security incident.

6. Enforcement

We may investigate suspected violations of this AUP. We may, at our discretion and without prior notice where appropriate:

Issue a warning or require corrective action.
Suspend or throttle access to the Platform or specific features.
Remove or disable offending content or configurations.
Terminate your account and license.
Report activity to law enforcement or regulatory authorities where required.

Suspension or termination for a violation does not entitle you to any refund and does not limit our other rights and remedies, including indemnification under the Terms and Conditions.

7. Reporting

To report a suspected violation of this AUP or any security concern, contact us at hello@careshiphealth.com. We appreciate good-faith reports and will respond as appropriate.

8. Changes

We may update this AUP from time to time. Material changes will be posted with an updated effective date. Your continued use of the Platform after changes take effect constitutes acceptance.

9. Contact

Oneloop Inc., doing business as Careship

Email: hello@careshiphealth.com

Phone: +1 323 310 1076

Frequently asked questions

Built on world class architecture.
Modern. Fast. Secure.

What problem Ela is solving?

After google or social search, your visit always either call you or check your website — Ela handles both channels for you.Capture visitors in those critical first seconds, turning browsing into instant engagement—and engagement into immediate membership.

Simply connect Ela to your phone number and website — it engages visitors, answers calls, explains your DPC, builds trust, and sells memberships. Every lead is tracked, drop-offs get callbacks, and no opportunity is lost — delivering a hands-free growth engine that keeps your panel full.

How does Ela score against other agents?

We compared Ela againts the best specialised as well as generic agents out there and Ela showed a 17% higher impact than other agents.

Check the test results

How Ela works?

Ela integrates into your website and starts engaging with your members in minutes. Sign up on careshiphealth.com, setup Ela & add the embed code to your website. You can simply email the code to your technician too.

Can I personalise Ela?

Yes. Ela is a first customisable agent created for healthcare. Ela can fetch your website links. You can also upload additional knowledge base and let Ela respond the way you want.

How does Ela pricing work?

We offer simple pricing of $49 per seat per month for our Ela Suite. We offer pay as you go pricing for omni channel outreach and Ela’s outcomes.

What's the foundation model for Ela?

Ela is built on most advanced anthropic model – Claude Sonnet 3.5 and gets upgraded to 3.7 as required. Its hallucination free and understand the context and content with precision.

I use Hint for memberships. Will Ela replace that?

No. Ela smart tiles also support adding external links. You can add your membership links so that all your links are in one place for your website visitors. That way you have also enjoy the power of Ela’s instant engagement and lead collection engine. Ela gives you complete freedom to configure your external links so that you can enjoy both – the goodness of hint memberships as well as the warmth of AI assistance.

What if I use another lead management system. Will Ela replace that?

No. Keep Ela as your website instant engagement assistant. Every month download the leads collected by Ela and upload it to your core lead management tool. No restrictions.

I already use Spruce for patient communication. Will Ela replace that?

No. Ela doesn’t mandate any replacement. Using Ela’s other mods like communication, tasks etc is not mandatory. Ela can continue to be your instant engagement agent for website visitors while keeping your freedom to use any other tool intact.

Does Ela offer a free trial?

Yes we do offer 90 day free trial for our early co-pilot users. For anyone joining after, we will continue to offer a 15 day free trial.

Can I import or export data from Ela?

Yes! Getting your existing data in or out is easy. Simply export your existing customers to a .csv file and import them within a couple of clicks. Same for the exports. Enjoy your freedom.

Careship is an all-in-one DPC growth engine

Ela runs acquisition, conversion, onboarding, payments, and outreach in one flow. Capture website visitors & incoming callers in those critical first seconds, turning browsing into instant engagement—and engagement into immediate membership.